How I helped
User research and analysis
Experience strategy
Visual design
Built a design system
The NYC TLC, in collaboration with Tomorrow Partners and Spruce, set out to create a modern customer portal that would streamline a wide range of services for licensees. The goal was to make it easier for users to access account information, register for classes, book appointments, check application status, update records, and schedule inspections.
I worked with Tomorrow Partners to design a platform built on the Salesforce Public Sector framework. The solution integrated several internal systems, allowing TLC staff to efficiently support customers both online and in person.
